Your game character isn’t moving, or a combo move won’t trigger—maybe a button on your PS5 controller is failing. But how can you be sure?
You can identify faulty PS5 controller buttons through direct testing, function checks, connection troubleshooting, and, if needed, professional inspection.
Before jumping to conclusions or replacing the controller, follow these simple steps to confirm if the problem really lies in a malfunctioning button.
Step 1: Direct Observation and Testing?
Sometimes, the issue is easy to spot just by using your hands. Button problems often show up during gameplay or with simple tests.
Press every button individually and watch how it responds. Test it in a game to verify that each function performs as expected.
Dive Deeper: How to Perform Basic Button Testing
Manual Checks
- Press every button (D-pad, face buttons, triggers, PS button, etc.).
- Check for proper tactile feedback—the “click” or return action.
- Note any stuck, soft, or sluggish behavior.
In-Game Testing
Open a familiar game and test:
- Jumping (usually X or Circle)
- Attacking (Square or R2)
- Moving (Left Stick)
- Camera (Right Stick)
If a button doesn’t respond consistently or needs extra force, it might be partially worn or damaged.
Step 2: Check Functional Features?
Even if all buttons seem physically fine, deeper circuit issues can prevent proper responses. Try testing features that depend on full internal functionality.
Test vibration and combination keys. These can reveal hidden issues in circuits or board-level connections.
Dive Deeper: Test for Feedback and Combo Key Response
Test Vibration
- Use a game that triggers vibration during action scenes or collisions.
- If you feel strong and timely feedback, motor and power systems are likely fine.
Try Special and Combo Inputs
- Hold down Triangle in supported games to charge up.
- Use L1 + R1 or other combos to test simultaneous input.
If combinations or long-press actions don’t register, internal traces or flex connections could be affected. These are harder to fix without opening the controller.
Step 3: Rule Out External Factors?
Before you blame the hardware, rule out Bluetooth or software glitches. Sometimes buttons stop responding due to firmware or pairing issues.
Re-pair the controller, test it with a USB cable, and update system software to eliminate external causes.
Dive Deeper: Eliminate Software and Signal Errors
Connection Check
- Use a USB-C cable to connect the controller directly to your PS5.
- Press the PS button to pair it again.
- If the controller works fine with USB, Bluetooth interference might be the issue.
Reset and Reconnect
- Turn off the PS5.
- Use a paperclip to press the reset button on the back of the controller for 5 seconds.
- Reconnect and re-pair with the PS5.
Software Update
- Go to
Settings > System > System Software > Update System Software. - Also go to
Settings > Accessories > Controllersto check controller firmware.
Outdated firmware or glitchy Bluetooth connections can sometimes block input or cause delayed button response.
Step 4: Consider Professional Inspection?
If none of the above steps fix the issue, your controller may have internal hardware damage.
Contact Sony Support or visit an authorized service center for a proper inspection.
Dive Deeper: When to Seek Help From Experts
Signs You Need Professional Help
- Multiple buttons fail together
- No vibration, no touchpad, or no pairing
- Problem persists even after resets and firmware updates
If your controller is under warranty, Sony can usually provide free repair or replacement. Otherwise, licensed third-party repair shops may offer inspections or part replacements.
Step 5: Important Precautions Before Repair?
Thinking about opening your controller? It’s riskier than it looks. Internal components are delicate and easy to damage.
Don’t take the controller apart unless you’re experienced. Always back up your system before sending devices for repair.
Dive Deeper: Repair Safety and Data Tips
Do:
- Try software fixes first
- Use a second controller for comparison
- Back up game saves and system data
Don’t:
- Open the controller casually
- Apply too much force during button tests
- Forget to check warranty terms before repair
Once you open the shell, your warranty is void. Always check first if Sony can repair it under coverage. If not, consider sending it to a repair specialist with good reviews.
Conclusion
To confirm a PS5 button malfunction, use manual testing, in-game observation, feature checks, and connection troubleshooting. If all else fails, let the experts handle it.
